ORDER & CARE

ORDER

All inserts are handmade to order, so we cannot modify, cancel, or exchange orders once confirmed. Please ensure you select the correct size.

For custom orders or specific bag models, a €25 pattern-making fee applies. Contact: clientservices@merandiworld.com

DELIVERY

We ship worldwide, excluding certain remote islands. Complimentary standard shipping is included with every order.

Express shipping is also available for a flat rate of €55–€75 per order, depending on the destination, regardless of order size. Express orders are primarily shipped via DHL Express, with Thailand Post Express used for selected countries. Some destinations are available with express shipping only; this will be indicated at checkout.

Please double-check your billing and shipping details before placing your order, as we are unable to redirect parcels once dispatched.

As each insert is handcrafted to order, production takes approximately 7–10 business days. Shipping time varies depending on the delivery option selected. We promise it will be worth the wait — and made to last for years to come.

You will receive a shipping confirmation email once your order has been dispatched.

Any applicable taxes, duties, or customs fees are the responsibility of the customer.

MERANDI PURCHASE ASSURANCE

✓ Quality guaranteed
✓ Wrong/damaged item? We'll make it right
✓ Secure international payment
✓ Worldwide tracked delivery
✓ Client Services responds within 15 hours

More information: merandiworld.com/policies/refund-policy

CARE & STORAGE

Our dust-repellent silk bag inserts are highly durable. However, if you wish to clean your insert, please dry clean only. Steam ironing is also recommended. 

For every bag insert ordered, you will receive a dehumidifier silk sachet. To protect your bag from humidity and moisture, and to maintain the bag shape, both the dehumidifier and the insert should be placed in the bag when not in use.