Order, Delivery & Exchange

ORDER

Merandi collections are exclusive and developed in limited series, made under a ISO 9001 certified quality management system. 

Since all inserts are handcrafted to order, we cannot facilitate modification or cancellation of an order once it has been confirmed.

*For custom orders/specific bag models, the pattern making fee is €25. Please reach out at clientservices@merandiworld.com

DELIVERY

We ship to all countries except small dispersed islands. Standard shipping is included, with an option to upgrade to express shipping at €35 per order, regardless of order size. When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Also, please note that for some countries, only express shipping is available. Information regarding shipping availability is shown at checkout.

Since our inserts are handmade to order - e.g. one artisan per one Birkin bag insert - once your order is accepted, kindly allow approximately 10-14 business days for production. We promise it will be worth the wait! Your bespoke bag insert will remain in exquisite condition for years to come.

After it's been made, the estimated shipping time depends on your shipping option (see below). We will send you a confirmation email when your order is shipped. Customers are responsible for tax and duties at the destination country, should there be any.

EXCHANGE

Unfortunately, we are not able to exchange items unless your order is misplaced by us, in which case, please notify us at clientservices@merandiworld.com within 10 days after the package has been received. For example, if you have ordered a Kelly 25 bag insert but we have shipped a Birkin 25 bag organizer.

Since products fit true to each bag size, it is very important to know your size to avoid ordering the wrong item. Simply measure the bottom length of your bag; if your Birkin measures 35 cm, it is a Birkin 35.

Read more at:
merandiworld.com/policies/refund-policy

Kindly contact:
clientservices@merandiworld.com
should you have any questions.