Order, Delivery & Exchange
Merandi collections are exclusive and developed in limited series. For gift orders, an option to write a message on our paper card is provided at checkout. We write this by hand with a gold pen.
Since all inserts are handcrafted to order, we cannot facilitate modification or cancellation of an order once it has been confirmed.
We ship to all countries except small dispersed islands. Standard shipping is included, with an option to upgrade to express shipping at €35 per order, regardless of order size. When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect. Also, please note that for some countries, only express shipping is available. Information regarding shipping availability is shown at checkout.
Since our inserts are handmade to order, once your order is accepted, kindly allow 5-7 business days for production. Then, the estimated shipping time depends on your shipping option (see below). We will send you a confirmation email when your order is shipped. Customers are responsible for tax and duties at the destination country, should there be any.
Estimated Shipping Time (Thailand):
- Express shipping via messenger
- Bangkok: 1 day
- Express shipping via EMS by Thailand Post
- Rest of Thailand: 1-2 days
Estimated Shipping Time (International):
- Standard Shipping - ePacket / registered mail by Thailand Post
- Asia: 1-2 weeks | Africa: 1-3 weeks
- Europe: 1-2 weeks | US & Canada: 1-3 weeks
- Latin America: 2-3 weeks
- Australia & New Zealand: 1-2 weeks
- Express Shipping - EMS World by Thailand Post, or DHL, depending on the country
- Asia: 2-6 days | Africa: 3-7 days
- Europe: 3-7 days | US & Canada: 3-7 days
- Latin America: 5-7 days
- Australia & New Zealand: 3-7 days
We endeavor to send your order out as quickly as possible but please note that due to COVID-19, there may be a slight delay in processing orders due to the reduced operating staff of our delivery partner.
Unfortunately, we are not able to exchange items unless your order is misplaced by us, in which case, please notify us at email@example.com within 10 days after the package has been received.
Since products fit true to each bag size, it is very important to know your size to avoid ordering the wrong item. Simply measure the bottom length of your bag; if your Birkin measures 25 cm, it is a Birkin 25.
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should you have any questions.